Customer Service Coordinator

Dynamic Brands is looking for a Customer Service Coordinator to take orders, answer inquiries and questions, handle concerns, troubleshoot problems, and provide information.

Key Responsibilities Include:

  • Answer calls and respond to emails
  • Handle customer inquiries both over the phone and by email
  • Research required information using available resources
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information
  • Process sales orders, warranty claims and credits
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures

Knowledge, Skills and Abilities:

  • High School diploma or equivalent
  • Experience with and knowledge of customer service and sales practices
  • Knowledge of call center telephony and technology
  • Proficient in Microsoft Office and relevant computer applications
  • Excellent communication skills with the ability to interact positively with co-workers, consumers, and sales professionals.
  • Excellent organizational skills and strong attention to detail
  • Innovative, strategic problem solver and results focused.
  • Ability to multi-task in a fast-paced environment.
  • Ability to maintain high energy and enthusiasm.

Minimum Qualifications:

  • Minimum of 1 to 2 years in sales/client customer service experience.

CLICK HERE to submit your resume for consideration